Our dedicated UK support team is available around the clock via WhatsApp and email. Choose the right team for your query below and get a fast, expert response.
We have four specialist teams — each focused on a specific type of query. Contacting the correct team means faster, more accurate help every time.
For all payment, subscription and invoice related queries. Our billing team handles everything from purchase confirmations to subscription renewals.
For streaming issues, buffering, channel problems or any technical fault with your IPTV service. Our technical team diagnoses and resolves issues fast.
For installation and configuration help on any device. Our setup team will guide you step by step to get your IPTV working on Firestick, Smart TV, MAG, Android, iPhone and more.
For refund requests within our 7-day money-back guarantee period. Please read our Refund Policy before contacting — this helps us process your request quickly.
We take response times seriously. Here's what to expect when you contact each team.
| Query Type | Channel | Response Time | Available |
|---|---|---|---|
| Technical Issue (stream down) | ⚡ <15 minutes | 24/7 | |
| General Technical Support | ✓ <30 minutes | 24/7 | |
| Setup Guide Assistance | ✓ <30 minutes | 24/7 | |
| Billing / Payment Query | WhatsApp or Email | ~ <1 hour | 24/7 |
| Subscription Activation | ⚡ <15 minutes | 24/7 | |
| Refund Request | Email / WhatsApp | 📋 <24 hours | Mon–Sun |
| Refund Processing | 📋 5–7 business days | Mon–Fri | |
| Reseller Support | ⚡ <30 minutes | 24/7 |
Our team operates around the clock, every single day of the year including bank holidays.
Quick answers to the most frequently asked support questions.
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